Privacy policy

CrinkleCloud™ Privacy Policy

Last updated: July 10, 2026

CrinkleCloud™ ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use crinklecloud.com and related services.

By using our Site or placing a reservation, you consent to the practices described in this Policy.

1. WHO IS COLLECTING YOUR INFORMATION

CrinkleCloud™ is operated by CrinkleCloud, based in British Columbia, Canada.

Privacy contact: info@crinklecloud.com

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

Information you provide directly:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed by Shopify and Stripe; we do not store full credit card numbers)
- Any communications you send us (email replies, contact form submissions)
- Content you submit (reviews, photos, or feedback if applicable)

Information collected automatically:
- Device and browser information (IP address, browser type, operating system)
- Site usage data (pages visited, time spent, links clicked)
- Cookies and similar tracking technologies (see Section 6)

Information from third parties:
- Payment processors (Shopify, Stripe) share transaction confirmations
- Analytics providers (e.g., Google Analytics, Meta) provide aggregated site usage data
- Shipping carriers share delivery confirmation and tracking

3. HOW WE USE YOUR INFORMATION

We use your personal information to:
- Process and fulfill your reservations and orders
- Charge your payment method for deposits and balances
- Communicate with you about your reservation, shipping, and product updates
- Send transactional emails (order confirmations, shipping notifications)
- Send marketing communications, if you've opted in
- Improve our Site, Products, and customer experience
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations

We do not sell your personal information to third parties.

4. SHARING YOUR INFORMATION

We share your information only with:

Service providers who help us operate the business:
- Shopify (e-commerce platform)
- Stripe or Shopify Payments (payment processing)
- Klaviyo or similar (email marketing, if applicable)
- Shipping carriers (Canada Post, US carriers)
- Analytics providers (Google Analytics, Meta Pixel)

These providers are contractually bound to use your information only to provide services to us.

Legal compliance: We may share information when required by law, court order, or to protect our legal rights.

Business transfers: If CrinkleCloud™ is sold or merged, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5. INTERNATIONAL DATA TRANSFERS

Our service providers may store or process your information outside of Canada, including in the United States. When we transfer your information internationally, we take reasonable steps to ensure it receives adequate protection.

6. COOKIES AND TRACKING

Our Site uses cookies and similar technologies for:
- Essential functions (shopping cart, checkout)
- Analytics (understanding how visitors use the Site)
- Marketing (delivering relevant ads on other platforms)

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

7. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent to processing (though this may prevent us from fulfilling your reservation)
- Lodge a complaint with a data protection authority

To exercise any of these rights, email info@crinklecloud.com.

Canadian residents: Under PIPEDA and provincial privacy laws (including BC's PIPA), you have the right to access and correct your personal information and to withdraw consent to processing.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have specific rights regarding your personal information, including the right to know, delete, and opt out of the sale of personal information (we do not sell personal information).

EU/UK residents: If applicable, under GDPR and UK GDPR, you have additional rights, including data portability. Our lawful bases for processing include contract performance, legitimate interests, and consent.

8. DATA RETENTION

We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal obligations (tax records, dispute resolution)
- Enforce our agreements

For most customer information, this means approximately 7 years after your last interaction with us.

9. SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

10. CHILDREN'S PRIVACY

Our Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@crinklecloud.com.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. We will post any changes on this page with an updated "Last updated" date. For material changes, we will notify you by email or by a prominent notice on the Site.

12. CONTACT US

Questions about this Privacy Policy or how we handle your information?